The subsequent questions pertain to Antares' Business Process services for the health and accident insurance industries. For more information on the solutions we can provide for you, please review the “Our Services” section of this Web site, or follow the instructions on the Contact Information page.
What insurance operations are typically outsourced to Antares?
Antares provides our clients with business process services for accident and health insurance, such as claims processing, call center, policy management, eligibility, membership and enrollment, premium billing and accounting, commissions, tracking and reporting, and compliance.
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What products does Antares currently support?
Antares is a well-rounded accident and health insurance administrator. Our systems support HMO, Major Medical, Medicare Supplement, Medicaid, Term Life, AD&D, Disability, Dental, Vision, Indemnity, Accident, Specified Disease, Section 125 and COBRA products.
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Does Antares allow partial outsourcing?
Antares provides solutions that best fit our customers' needs, which range from full to partial outsourcing solutions.
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What are the general cost efficiencies that Antares has to offer?
Antares works with each client to provide both immediate and long-term cost efficiencies upon business implementation. We work with our clients to streamline present business processes. By purchasing systems and services through Antares, clients eliminate capital investment and pay only a fraction of the original costs for software, data storage, disaster recovery, hardware/mainframe allocation, information systems services, network infrastructure, etc.
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What kind of terms do Antares' contracts usually carry?
Antares' contracts typically range from three to five years in order to provide the best value to our clients. Each contract contains Service Level Agreements (SLAs) that Antares sets with that specific client to measure our performance. Our SLAs assess such metrics as call abandonment rate, average answer time, average system up-time, financial accuracy, inventory levels, problem resolution, calls received/answered, wait time, percentage of lost calls, claims aging, claims received, claims processed, data accuracy and systems availability. Antares' success in meeting SLAs is reported back to the customer on a regular schedule, agreed upon by Antares and the customer.
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What companies does Antares partner with?
Antares focuses on providing the customer with the most efficient and affordable comprehensive solution. Through solid relationships with reputable companies, Antares' approach is to offer seamless solutions and efficiencies with one-stop servicing to our clients. The creation of these service relationships will offer access to the best industry providers, cost savings, central account management, strategic alignment and comprehensive solution. For more detailed partner information go to Alliances & Partners.
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What differentiates Antares from other business process outsourcing competitors?
Antares is able to offer significant cost efficiencies, quality service levels, flexible and professional account management, and industry expertise.
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Who are Antares' customers?
Antares provides services to small and medium-sized health and accident insurers in addition to technology services in the manufacturing industry. We do not limit our prospects to specific geographies. You can view client sampling information on the Who We Are page of our Web site.
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What level of support staff does Antares provide to clients?
Antares assigns a dedicated account manager who will guide and support the client on a day-to-day basis throughout the length of the contract. Antares also offers regular executive-level contact with clients to ensure general satisfaction and short- and long-term business objectives are being met.
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